At APS Organics & Realty, we are committed to providing quality organic agricultural products and reliable services to our customers. We value your trust and aim to ensure that every purchase is handled with care.
1. Eligibility for Refund
Refunds may be considered in the following situations:
The product received is damaged or defective.
The wrong product has been delivered.
The product received is significantly different from the product ordered.
The order has been cancelled before it has been processed or dispatched, where applicable.
Any other issue is reviewed and approved by APS Organics & Realty on a case-by-case basis.
2. Damaged or Incorrect Products
If your order arrives damaged, defective, or contains an incorrect product, please contact us as soon as possible after delivery.
Customers may be required to provide:
Order details or order number
Photographs or videos of the damaged or incorrect product
Photographs of the packaging, if applicable
A brief description of the issue
Our team will review the information and determine the appropriate resolution.
3. Refund Request Process
To request a refund, please contact us using the contact details provided on our website.
Please include your:
full name
Contact number
Email address
Order number
Product name
Reason for requesting a refund
Supporting photographs or other relevant information
4. Non-Refundable Situations
Refunds may not be available in situations including:
Products damaged due to improper storage or handling after delivery.
Products used incorrectly or contrary to the recommended instructions.
Products that have been opened, used, or altered, where the condition prevents resale.
Requests made after the applicable return/refund period.
Change of mind after the product has been delivered, where the product is not eligible for return.
Any issue resulting from incorrect information provided by the customer.
5. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible.
Cancellation requests received before processing or dispatch may be considered for cancellation and refund. Once an order has been processed or dispatched, cancellation may no longer be possible.
6. Refund Approval
All refund requests are subject to review and approval by APS Organics & Realty.
Once your request is approved, we will inform you about the refund process and applicable timelines.
7. Refund Processing Time
Approved refunds will be processed through the applicable payment method used for the original purchase, wherever possible.
The time taken for the amount to reflect in your account may depend on your bank, payment provider, or financial institution.